Refund policy

Return & Refund Policy

Cosma Plus
Effective Date: March 24, 2026

1. Overview

At Cosma Plus, customer satisfaction is our priority. If you receive a product that is damaged, defective, or incorrect, we are here to help with a simple return and refund process.

2. Return Eligibility

You may request a return under the following conditions:

  • You received a damaged or defective product

  • You received the wrong item

3. Return Conditions

To qualify for a return:

  • You must contact us within 24–48 hours of receiving the order

  • The item must be unused, unwashed, and in original packaging

  • All tags, labels, and accessories must be intact

  • Proof (images or video) of the issue must be provided

4. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products

  • Products damaged due to misuse or mishandling

  • Items returned without prior approval

  • Change of mind (unless explicitly stated in a promotion)

5. Return Process

To initiate a return:

  1. Contact us via phone or email within the allowed time

  2. Share your order details and issue proof (images/video)

  3. Our team will review and approve your request

  4. You will be guided on how to return the product

6. Refund Policy

  • Once the returned item is received and inspected, we will notify you of the approval status

  • If approved, your refund will be processed within 5–7 working days

Refund Methods:

  • Cash on Delivery Orders: Refund via bank transfer or mobile wallet (e.g., Easypaisa/JazzCash)

  • Prepaid Orders: Refund will be issued through the original payment method (if applicable)

7. Exchange Policy

  • We offer exchanges only for defective or incorrect items

  • Exchange requests follow the same conditions as returns

  • Exchanges are subject to product availability

8. Shipping Costs for Returns

  • If the return is due to our mistake (wrong or defective item), Cosma Plus will bear the return shipping cost

  • If applicable otherwise, the customer may be responsible for return shipping charges

9. Late or Missing Refunds

If you haven’t received your refund within the stated time:

  • First, check with your bank or payment provider

  • Then contact us for assistance

10. Contact Us

For return and refund requests:

Cosma Plus values your trust and is committed to providing a fair and transparent return & refund experience.