Terms of service

Terms of Service

Cosma Plus
Effective Date: March 24, 2026

1. Introduction

Welcome to Cosma Plus. By accessing or using our website, social media pages, or purchasing our products, you agree to comply with and be bound by the following Terms of Service. These terms apply to all users, customers, and visitors in Pakistan.

If you do not agree with any part of these terms, please refrain from using our services.

2. Business Information

  • Store Name: Cosma Plus

  • Phone Number: 0340 9076851

  • Email Address: cosmaplus.pk@gmail.com

  • Operating Region: Pakistan

3. Products & Services

Cosma Plus offers products for sale through online platforms. We make every effort to ensure that product descriptions, images, and prices are accurate. However:

  • Colors may slightly vary due to screen differences.

  • Product availability may change without prior notice.

  • We reserve the right to discontinue any product at any time.

4. Pricing & Payments

  • All prices are listed in PKR (Pakistani Rupees).

  • Prices may change without prior notice.

  • We offer Cash on Delivery (COD) and/or other available payment methods.

  • Orders may be canceled if payment is not confirmed (for non-COD orders).

5. Order Confirmation

  • Once you place an order, you will receive a confirmation via call, SMS, or email.

  • Cosma Plus reserves the right to cancel or refuse any order due to:

    • Incorrect pricing

    • Stock issues

    • Suspicious or fraudulent activity

6. Shipping Policy

  • We deliver all across Pakistan.

  • Delivery time typically ranges from 2–5 working days, depending on your location.

  • Delays may occur due to weather, courier issues, or public holidays.

  • Shipping charges (if applicable) will be clearly communicated at checkout.

7. Return & Refund Policy

We aim to ensure customer satisfaction. However, returns and refunds are subject to the following conditions:

Eligible for Return:

  • Damaged or defective product

  • Wrong item delivered

Conditions:

  • You must report the issue within 24–48 hours of delivery.

  • Product must be unused and in original packaging.

  • Proof (images/video) may be required.

Non-Returnable Items:

  • Used products

  • Items damaged by misuse

  • Change of mind (unless stated otherwise)

Refunds (if approved) will be processed within 5–7 working days.

8. User Responsibilities

By using our services, you agree:

  • To provide accurate information when placing orders

  • Not to misuse or attempt to harm our website or services

  • Not to engage in fraudulent or illegal activities

9. Privacy Policy

We respect your privacy. Any personal information (name, phone number, address) collected will only be used for:

  • Order processing

  • Delivery

  • Customer support

We do not sell or share your personal data with third parties without consent.

10. Intellectual Property

All content on our platform (images, logos, descriptions) is the property of Cosma Plus and may not be copied or used without permission.

11. Limitation of Liability

Cosma Plus is not responsible for:

  • Delays caused by courier services

  • Minor variations in product appearance

  • Losses resulting from misuse of products

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting.

13. Contact Us

For any questions or concerns, feel free to contact us:

By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Cosma Plus – Your Trusted Online Store in Pakistan